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About Shâwelle Skincare

WHEN WAS SHÂWELLE FOUNDED?

Shâwelle was founded in early 2017. The skincare line was officially launched June 22, 2020 in Australia and worldwide.

WHO DEVELOPS THE PRODUCTS FOR SHÂWELLE SKINCARE?

Shâwelle's product ingredients and formulas are researched by Shaza, our founder and CEO who is also an Australian Pharmacist.

WHERE IS SHÂWELLE MADE AND MANUFACTURED?

Shâwelle products are made and manufactured in Australia only.

WHAT IS THE RANGE USE FOR?

The new range we have launched is an anti-aging formula combining active ingredients and peptides that work synergistically to give optimum results in reducing the appearance of fine lines and wrinkles, visible age spots and uneven pigmentation; while also improving the appearance of skin tone and complexion.

Our ingredients are also blended to instantly offer tired, stressed and aged skin a brighter complexion leaving the skin looking refreshed, rejuvenated, luminous, healthy and glowing.

The range also works to visibly reduce redness and inflammation and acne blemishes.

HOW LONG TILL I SEE RESULTS?

We generally advise with compliant use of all formulas you should see results in around 10 days weeks; however, we have been informed by various customers that they have noticed results a lot sooner within the first week!

 

WHAT MAKES SHÂWELLE'S PRODUCTS UNIQUE?

Our products, unlike most skincare products are jam-packed with rich, active ingredients. We don't believe in bulking agents or fillers and have developed our formulas in a way that in active bulking agents exist at the bare minimum levels.

Our active ingredient composition in our formulas is as follows:

Shâwelle Active Serum: 21/22 of the ingredients are active.

Shâwelle Power Oil: 19/21 of the ingredients are active.

Shâwelle Crème de la Crème Treatment Moisturiser: 28/32 of the ingredients are active.

ARE ALL OF THE INGREDIENTS IN SHÂWELLE PRODUCTS SOURCED FROM AUSTRALIA?

All of our ingredients are sourced from Australia, except for our award-winning peptides which we get imported via our licenced suppliers. Reproage® is imported from Spain, Neurophroline ™ from France and Ectoin from Germany.

SHÂWELLE PRODUCTS ARE PATENTED, WHAT DOES THIS MEAN?

We are proud to announce that all 3 of our hero products are protected under the Australian Innovation Patents which means we reserved the right to protect the invention of our innovative formulas preventing others from manufacturing, using, selling, or importing the patented product or process without Shâwelle's permission.

ARE SHÂWELLE PRODUCTS PRESERVATIVE-FREE?

Our products contain either Plantaserv-M or Plantaserv-S preservatives or Naticide. Preservatives are necessary to ensure product safety, quality and integrity is upheld.

Plantaserv-M is a paraben-free, formaldehyde-free and non-isothiazolone based preservative.

Plantaserv-S is a completely natural and broad spectrum preservative.

Both are developed with eco-friendly values, offering excellent broad-spectrum activity to protect the stability of our formulas while also being gentle and safe on skin.

Naticide is a preservative derived from plant sources and holds broad spectrum activity against a range of micoorganisms. It also contains a natural vanilla-almond like scent and is safe and gentle to use in skincare formulas.

DO YOUR PRODUCTS HAVE AN EXPIRATION DATE?

All skincare and body care products by law are required to have a use by date. This ensures that a product will maintain its integrity, quality, effectiveness, and remain safe for consumer use over a specified time-frame.

Our Active Serum and Crème de la Crème Treatment Moisturiser have a 24-month expiration date and our Power Oil has an 18-month expiration date from the date of manufacture.

HOW DOES SHÂWELLE ENSURE THE SUSTAINABILITY OF ITS NATIVE BOTANICALS?

We source our native botanicals from suppliers that source the highest quality raw materials and Australian native plants and fruits from organic growers and wild harvesters who work in collaboration with Indigenous Enterprises and support Fair Trade, Community Development and Eco-Sustainable practices.

WHAT STEPS DOES SHÂWELLE TAKE TO ENSURE PRODUCT QUALITY AND SAFETY?

All our products have undergone rigorous testing including Preservative Efficacy and Stability tests as well as extreme temperature stress tests and have passed the British Pharmacopeia standard.

The British Pharmacopeia is the most comprehensive collection of authoritative official standards for UK pharmaceutical substances and medicinal products.

Products

ARE SHÂWELLE PRODUCTS SUITABLE FOR ALL SKIN TYPES?

People have different skin types and for this reason we created 3 formulas to account for all skin conditions, that is; the oily, the dry, the combination and the sensitive.

The Active Serum is oil-free and works beautifully on all skin types including oily and acne-prone skin.

The Power Oil is particularly beneficial for those who suffer from dry skin conditions including eczema and psoriasis-prone skin. Crème de la Crème cream is for all skin types and works perfectly under makeup as a primer.

All are suitable for use on sensitive skin types, nevertheless we do recommend you follow the general advice as with any skincare product; do a small test patch to ensure you do not experience any irritations before applying on the face.

CAN SHÂWELLE PRODUCTS BE USED ON ACNE-PRONE SKIN?

Yes! In fact our products have shown reputable results for the treatment of acne blemishes and break-outs.

HOW SHOULD I INCORPORATE SHÂWELLE PRODUCTS INTO MY SKINCARE ROUTINE?

Shâwelle products should be used day and night for optimum results.

In the morning; cleanse your face with your regular cleanser then pat dry. Apply a pea-sized amount of the Active Serum on all areas of your face rubbing in smooth circular motions.

Wait 5 minutes then apply a pea-sized amount of the the Creme de la Creme Treatment Moisturiser on all sections of your face. Rub in smooth circular motions.

As a last layer; apply sunscreen then makeup if required.

For the night routine: Wipe off makeup if needed. Cleanse your face with your regular cleanser then apply a pea-sized amount of the Power Oil on all sections of your face. You can rub this into your decolletage as well.

Wait 5 minutes then apply a pea-sized amount of the Creme de la Creme Treatment Moisturiser. You can rub this into your decolletage as well.

For oily skin types: use the Active Serum in the morning, wait 5-10 minutes then apply the Crème de la Crème Treatment Moisturiser. For night-time, use the same regime as the morning if you find the oil too heavy on your skin.

I HAVE JUST RECEIVED MY ORDER AND AM USING MY PRODUCTS FOR THE FIRST TIME. WHAT DO I NEED TO KNOW?

1. On first use of Shâwelle products, you will need to prime the products by pressing the pump of the bottles and jar several times until the first bit of product comes out as the formulas are stored in airless containers.

2. Shâwelle products are highly spreadable! A PEA-SIZED amount is all that is required across all the formulas as a little bit goes a long way!

3. Store the products away from direct heat and sunlight and under 25°C.

HOW ARE NATIVE AUSTRALIAN BOTANICALS BENEFICIAL IN SHÂWELLE PRODUCTS?

We take pride in the fact that the bulk of our formulas comprise of Australian native botanicals due to their abundance in antioxidants like Vitamin C which is known to help:

  • neutralise free radicals caused by UV radiation and pollution
  • fade pigmentation
  • reduce redness and inflammation and even out skin tone
  • collagen production and reduce the appearance of fine lines and wrinkles

They also contain bio-active compounds which help magnify the benefits of Vitamin C.

Omega 3,6,and 9 fatty acids are another feature of Australian native botanicals which hold powerful nourishing, regenerating and wound-healing properties.

WHY DOES SHÂWELLE USE ESSENTIAL OILS? ARE YOUR PRODUCTS FRAGRANCE-FREE?

Our pharmacist and Shâwelle founder recognises the stigma attached to the use of essential oils on skin, however she has utilised the historically-backed knowledge of the beneficial properties of essential oils by using them at low and safe concentrations or in diluted carrier oils to enable the inclusion of their therapeutic effects to skincare applications.

Note, she specifically chose to use Magnolia Oil at a very minimal concentration for the purpose of offering a natural and pleasant aroma to the formulas while it is also known for its antioxidant, antibacterial and anti-inflammatory properties.

Shâwelle Power Oil uses an antioxidant to counteract the essential oils from oxidising on the skin and preventing any harmful or irritable reactions.

We do not include any synthetically derived fragrances whatsoever.

WHAT IS THE BENEFIT OF INCORPORATING PEPTIDES IN SHÂWELLE PRODUCTS?

Shâwelle has incorporated peptides into its formulas as they are backed by lab studies with outstanding results demonstrating their ability to reduce the appearance of fine lines and wrinkles, retain water in the skin, improve skin luminosity and roughness as well as demonstrate skin self-renewal activity.

CAN SHÂWELLE PRODUCTS BE USED IN COMBINATION WITH OTHER SKINCARE PRODUCTS? DO I NEED TO USE SUNSCREEN?

Yes you can use Shâwelle with other skincare products. However, we do recommend that for best results you use our products together.

We highly recommend you use sunscreen as the general advice given with any other skincare products as our products do not contain SPF (sun-proof factor).

CAN SHÂWELLE PRODUCTS BE USED DURING PREGNANCY AND BREASTFEEDING?

All Shâwelle product ingredients are either safe to use during pregnancy and breastfeeding or are used in concentrations deemed safe in pregnancy and breastfeeding. However, we have not conducted formal testing on pregnant and breastfeeding women to make this official claim and for this reason we advise your consult your doctor or Health Practitioner before use.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

Shâwelle products are not tested on animals whatsoever, only humans.

DO YOUR PRODUCTS CONTAIN ANIMAL PRODUCTS OR BY-PRODUCTS?

Our products do not contain any animal products or by-products whatsoever. In fact our products are vegan.

DO SHÂWELLE PRODUCTS CONTAIN NUTS?

A high percentage of “nut” allergies are based upon an intolerance of peanuts, which botanically are not a “nut” but a legume.

Shâwelle products do not contain any traces of peanuts however, our Power Oil contains Sweet Almond and Inca Inchi oil and our Crème de la Crème Treatment Moisturiser contains Sweet Almond oil and Shea Butter.

Sweet almonds are botanically the seeds from the fruit of the almond tree, which is classified as a drupe and not true nuts.

Inca Inchi seeds also known as Sacha Inchi seeds, are neither peanuts nor tree nuts.

Shea Butter is considered part of the tree nut family.

People with nut allergies, particularly tree nut allergies, may still react to Almond Oil and Shea Butter.

As always, we encourage customers who have serious allergies to consult a doctor/allergist or conduct a patch test before using any products.

WHAT IS THE APPROPRIATE AGE-GROUP FOR SHÂWELLE PRODUCTS TO BE USED ON?

We recommend our products to be used on adults 18 years and over.

ARE SHÂWELLE PRODUCTS TEMPERATURE-SENSITIVE?

We advise that products be stored under 25°C and away from direct heat and sunlight.

Packaging

WHY DOES SHÂWELLE USE AIRLESS PACKAGING?

We use airless packaging to uphold and preserve the quality, purity and integrity of our formulas and prevent them from oxidising by being exposed to air.

In this way, we also eliminate the possibility of the consumer contaminating the formulas through "dipping action".

Shipping

WHAT ARE THE CHARGES FOR SHIPPING AND HANDLING?

Please visit our Shipping & Returns page for all shipping & delivery information. Before placing an online order, please be sure to read our shipping and returns policy as unforeseen taxes/charges may apply.

DOES SHÂWELLE SHIP ANYWHERE IN THE WORLD?

We proudly ship worldwide to most countries around the world, except to a few countries where we may experience difficulties with Customs Regulations.

Payments

WHAT PAYMENTS DOES SHÂWELLE ACCEPT?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Union Pay
  • Apple Pay
  • Shop Pay
  • Google Pay
  • Afterpay
WHAT CURRENCY WILL I BE CHARGED IN?

The final currency charged will be the local currency of the country selected in your shipping address.

ARE DUTIES AND TAXES INCLUDED IN MY ORDER?

All local Australian taxes are included in product pricing. For international orders, there may be local taxes and duties imposed on your parcel depending on your local Customs Regulations which is beyond our scope and are not responsible for.

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